Shipping policy

Shipping Policy for Chloé Cà Phê + Roastery

At Chloé Cà Phê + Roastery, we strive to ensure that your order reaches you in the best possible condition. To maintain the quality of our coffee, some products may require a degassing period before shipping. This process ensures that the coffee reaches optimal flavor and freshness.

Processing and Shipping Timeline All standard orders are processed and shipped within 2-5 business days from the date the order is placed. Orders containing products that require degassing will be shipped once the degassing period is complete. Pre-orders or special items may have different timelines, which will be communicated at the time of purchase.

Shipping Methods We use reliable carriers to deliver your order safely and efficiently. Shipping costs and options are displayed during checkout.

Order Accuracy Please ensure your shipping details are correct when placing an order. Chloé Cà Phê + Roastery is not responsible for delays or issues resulting from inaccurate information.

Responsibility for Lost or Damaged Packages Chloé Cà Phê + Roastery is not responsible for lost or damaged packages once they leave our facility. We recommend choosing shipping options that include tracking and insurance for added security.

Pre-Orders Pre-ordered items will be shipped as per the specified timeline in the product description. Please note that pre-orders may have extended processing times.

Thank you for your patience and understanding as we prioritize quality and freshness in every shipment.